Your Privacy Matters

Privacy Policy

At Brew Haven, we believe in transparency. Learn how we collect, use, and protect your personal information.

Last Updated: January 2026

1. Overview

Brew Haven ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and interact with us in person or online.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing or using Brew Haven, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

Information You Provide Directly

When you interact with us, we may collect:

  • Reservation & Booking Information: Name, email, phone number, date, time, number of guests, and special requests
  • Newsletter Signup: Email address for marketing communications
  • Contact Forms: Any information you choose to share when reaching out to us
  • Payment Information: Credit card details (processed securely through third-party providers)
  • Customer Feedback: Reviews, comments, and suggestions
  • Account Information: If you create an account, login credentials and profile details

Information Collected Automatically

When you visit our website, we automatically collect:

  • Device Information: Browser type, IP address, device model, operating system
  • Usage Data: Pages visited, time spent, links clicked, referring websites
  • Location Data: General location based on IP address (not precise)
  • Cookies & Similar Trackers: See section on Cookies & Tracking below

Information from Third Parties

We may receive information about you from:

  • Payment processors and financial institutions
  • Social media platforms (if you link your account)
  • Publicly available sources for verification purposes

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: Process reservations, fulfill orders, and deliver requested services
  • Communication: Respond to inquiries, send confirmations, and provide customer support
  • Marketing: Send promotional emails, newsletters, and special offers (with your consent)
  • Improvement: Analyze usage patterns to improve our website, menu, and services
  • Personalization: Customize your experience based on preferences
  • Legal Compliance: Comply with laws, regulations, and legal processes
  • Fraud Prevention: Detect and prevent fraudulent transactions and unauthorized access
  • Analytics: Understand how visitors interact with our site

🔒 We will never sell or rent your personal information to third parties for their marketing purposes.

4. Sharing Your Information

We may share your information in the following circumstances:

  • Service Providers: Payment processors, email service providers, hosting providers who help us operate our business
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In case of merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share information
  • Public Information: Reviews or testimonials you've publicly shared

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any external sites before providing information.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze site usage.

Types of Cookies We Use

  • Essential Cookies: Required for website functionality (navigation, security)
  • Performance Cookies: Help us understand how you use our site (analytics)
  • Preference Cookies: Remember your settings and choices
  • Marketing Cookies: Track your behavior for targeted advertisements

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. You can opt out of marketing cookies without affecting essential services.

Analytics

We use Google Analytics to track website performance. Google Analytics collects information like your IP address, pages visited, and time on site. Google may use this data for its own purposes.

6. Your Rights & Choices

You have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Correction: Request corrections to inaccurate information
  • Right to Deletion: Request deletion of your data (subject to legal obligations)
  • Right to Opt-Out: Unsubscribe from marketing communications at any time
  • Right to Restrict: Limit how we process your information
  • Right to Data Portability: Request your data in a portable format
  • Right to Object: Object to certain processing activities

Unsubscribe from Marketing

To unsubscribe from promotional emails, click the "Unsubscribe" link at the bottom of any email, or contact us directly. You can also manage preferences in your account settings.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information in the Contact Us section below. We'll respond within 30 days of your request.

7. Data Security

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:

  • SSL/TLS encryption for data transmission
  • Secure password hashing for account protection
  • Regular security audits and testing
  • Restricted access to personal data (employees need-to-know basis)
  • Firewalls and intrusion detection systems
  • Secure payment processing through PCI-DSS compliant providers

⚠️ While we strive for security, no system is 100% secure. We cannot guarantee absolute security of your information.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy. Retention periods vary based on the type of information:

  • Reservation Data: Kept for 2 years for records and dispute resolution
  • Account Information: Retained while account is active, deleted upon closure (with grace period)
  • Marketing Email Lists: Maintained until you unsubscribe
  • Website Analytics: Typically retained for 26 months
  • Payment Information: Retained per compliance requirements (typically 7 years)

After the retention period, we securely delete or anonymize the information. However, we may retain data longer if legally required.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected information from a child, we will delete it promptly.

If you're a parent or guardian and believe your child has provided information to us, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending an email notification for significant changes
  • Obtaining your consent if required by law

Your continued use of our services after changes constitutes your acceptance of the updated policy.

Have Questions About Your Privacy?

We're here to help! Contact our Privacy Team:

Email: privacy@brewhaven.in

Phone: +91 98765 43210

Mailing Address:
Brew Haven
12 Ring Road, Near Athwagate
Surat, Gujarat 395001, India

We typically respond to privacy requests within 30 days.

11. Additional Privacy Information

GDPR Compliance (EU Users)

If you are a resident of the European Union, the UK, or other regions with data protection laws, we comply with GDPR. You have additional rights including the right to lodge a complaint with your local data protection authority.

CCPA Compliance (California Users)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. We do not sell your information, and you have the right to know, delete, and opt-out.

India Privacy Compliance

As a business operating in India, we comply with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

International Data Transfers

If your information is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses.

Do Not Track Signals

Some browsers offer a "Do Not Track" feature. We currently do not respond to DNT signals, but we provide cookie controls and opt-out mechanisms.

✓ Your privacy is our priority. Thank you for trusting Brew Haven. For the best experience, we recommend reviewing this policy annually.