Frequently Asked Questions

Espresso: Bold, concentrated shot (1 oz). Perfect for purists.

Americano: Espresso + hot water. Smooth and less intense.

Cappuccino: Espresso + steamed milk + foam. Rich and creamy.

Latte: Espresso + steamed milk (more milk than cappuccino). Mild flavor.

Cold Brew: Steeped 18 hours. Ultra-smooth, low acidity.

Ask our baristas for personalized recommendations based on your taste!

Yes! All our croissants, cakes, and pastries are baked fresh every morning, starting at 6 AM. We use no preservatives or artificial ingredients. Most items are available until evening, but popular items may sell out.

For special orders or bulk purchases, please call us at +91 98765 43210 at least 24 hours in advance.

We feature seasonal specials that change every 2-3 months, featuring fresh, locally-sourced ingredients. Our core menu remains consistent year-round.

Follow us on Instagram (@brewhaven) or subscribe to our newsletter to stay updated on seasonal offerings and limited-time items!

You can reserve a table through:

• Online: Visit our website and click "Book Table" in the hero section
• Phone: Call +91 98765 43210
• In Person: Visit us at 12 Ring Road, Surat

Reservations are confirmed via email. We recommend booking at least 24 hours in advance, especially for weekends or large groups.

Free Cancellation: Cancel 24+ hours before your reservation with no penalty.

Late Cancellation: Cancellations within 24 hours may incur a ₹500 per person fee (up to 4 people).

No-Show: Not arriving within 15 minutes may result in a no-show charge equivalent to cancellation fees.

Contact us as soon as possible if you need to cancel. We understand that plans change!

Absolutely! We host birthday parties, corporate events, engagement celebrations, and more. For group events (10+ people), we offer:

• Customized menu options
• Private corner arrangements
• Advance booking discounts
• Event coordination support

Contact events@brewhaven.in or call us for details on availability and pricing.

• Monday – Friday: 7:00 AM – 10:00 PM
• Saturday – Sunday: 8:00 AM – 11:00 PM
• Public Holidays: 10:00 AM – 9:00 PM

Last order accepted 30 minutes before closing. We may close early during unforeseen circumstances (weather, maintenance, etc.).

• Quiet Times: Weekday mornings (7-9 AM) and afternoons (2-4 PM)
• Peak Hours: Weekday lunch (12-2 PM) and weekends (11 AM - 3 PM)
• Evening Vibes: 5-7 PM for a relaxed atmosphere with fewer crowds

If you prefer less crowded seating, visit during off-peak hours. Our WiFi and seating are perfect for work during quiet mornings!

We accept all major payment methods:

• 💵 Cash
• 💳 Credit Cards (Visa, Mastercard)
• 💳 Debit Cards
• 📱 UPI (Google Pay, PhonePe, Paytm)
• 📱 Digital Wallets
• 🏧 Mobile Wallets

All card transactions are encrypted and secure. We never store your complete card details.

Menu prices are before GST. The applicable Goods and Services Tax (currently 5% for most food items) will be added to your final bill.

Example: A ₹200 cappuccino + 5% GST = ₹210 total. We always display this clearly on your bill.

IMPORTANT: If you have a food allergy, please inform our staff immediately. We take allergies seriously, but cross-contamination may occur in our shared kitchen.

Common allergens we handle: nuts, dairy, gluten, shellfish, sesame. For severe allergies, we recommend speaking with our manager before ordering.

Our staff can provide detailed ingredient information. Never hesitate to ask!

Yes! We offer a variety of vegetarian and vegan options:

• Vegetarian: Most pastries, salads, and pastry-based items
• Vegan: Plant-based milk options (oat, almond, coconut), vegan pastries, and salads

Ask our staff to point out vegan items on the menu. We're happy to customize drinks with your preferred milk!

Sweeteners: We offer stevia and artificial sweeteners for beverages upon request.

Low-Calorie Items: Black coffee, green tea, and unsweetened beverages have minimal calories. Our salads are also a light option.

Our staff can provide calorie estimates for menu items. Feel free to ask during ordering!

Absolutely! We love celebrating special occasions. For birthday parties:

• Small groups (2-8 people) can sit at regular tables
• Larger groups (8-30 people) can reserve a private corner
• Custom cakes allowed (₹100 per person plating fee)
• Decorations permitted (we provide balloons!)

Book at least 2 weeks in advance for special arrangements. Contact events@brewhaven.in for birthday packages.

Yes! We're perfect for team building and corporate lunches:

• Group discounts available (10+ people)
• Customizable menu options
• Relaxed atmosphere for meetings
• Free WiFi throughout the cafe

Contact us at +91 98765 43210 to discuss your team's needs and preferences.

We offer limited catering for events. Minimum order usually 15-20 people. Items available:

• Coffee & beverage platters
• Pastry assortments
• Sandwich & salad boxes

For custom catering quotes, contact catering@brewhaven.in or call us 48 hours in advance.